Returns & Refunds

Return Policy

We accept returns within 30 days of delivery for unused, unopened products in their original packaging. To be eligible for a return, your item must be in the same condition that you received it.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on fragrance products (eau de parfum, reed diffusers) that have been opened or used. Skin care products must be unopened and sealed. Please contact us before returning any item.

How to Initiate a Return

Email [email protected] with your order number and reason for return. We will provide a return shipping label and instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days and credited to your original payment method. Shipping charges are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including return shipping costs.